Shipping policy
At Vandal Performance, we strive to process and ship every order as quickly and efficiently as possible. The information below outlines our shipping process, delivery estimates, and important details regarding your order.
Order Processing
- In-stock orders are typically processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During new product launches, promotional events, or holiday periods, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Shipping Locations
We currently ship to customers worldwide.
Our inventory is stocked in North America, Europe, and Asia, allowing us to ship from the warehouse that provides the fastest delivery to your location whenever possible.
Shipping Methods
Shipping options and delivery estimates are displayed during checkout based on your location.
Estimated transit times:
- Express Shipping: 1–5 business days
- Standard Shipping: 3–10 business days
Delivery times are estimates only and may vary due to customs processing, weather conditions, carrier delays, or other factors outside our control.
Duties & Taxes
International orders may be subject to import duties, taxes, VAT, or customs fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Tracking Your Order
Once your order has been dispatched, you’ll receive an email with tracking information. Please allow up to 24 hours for tracking updates to appear after the shipment has been collected by the carrier.
Signature Requirements
Some shipments may require a signature upon delivery depending on the destination, order value, or shipping carrier.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
Vandal Performance is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete address information provided at checkout.
Lost or Damaged Shipments
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.
For damaged deliveries, we recommend taking photographs of the package and its contents before opening or immediately upon discovery so we can assist with the carrier claim.
Backorders & Pre-Orders
Products marked as Pre-Order or Backorder will display an estimated shipping timeframe on the product page.
If your order contains both in-stock and pre-order items, your order may ship together once all items are available unless otherwise specified.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us immediately.
Once an order has been processed or shipped, we may be unable to make changes or cancel the shipment.
Questions?
If you have any questions regarding shipping, delivery estimates, or your order, please contact our customer support team. We’re happy to help.